Privacy Policy

Last updated: November 2024

At SWR Cleaning, we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

What Information We Collect

When you contact us for a quote or book our services, we may collect:

• Your name and contact information (phone number, email address)
• Property address where services will be performed
• Service preferences and property details
• Payment information (processed securely through our payment processor)
• Photos of your property (with your permission, for estimates and documentation)

How We Use Your Information

We use your information to:

• Provide you with quotes and schedule services
• Communicate with you about your service appointments
• Process payments for our services
• Send you service reminders and follow-ups
• Improve our services and customer experience
• Comply with legal obligations

How We Protect Your Information

We take reasonable precautions to protect your personal information:

• We use secure methods to collect and store your information
• Payment information is processed through secure, encrypted payment systems
• We limit access to your information to authorized personnel only
• We do not sell or rent your personal information to third parties

Sharing Your Information

We may share your information with:

• Service providers who help us operate our business (like payment processors)
• Legal authorities when required by law
• Insurance providers if needed for claims or coverage purposes

We will never sell your information to marketers or other third parties.

Cookies & Analytics

Our website uses cookies and similar technologies in the following categories:

• Essential — required for the site to work, including security tokens that protect form submissions. These cannot be turned off.
• Analytics & advertising — we use Google Analytics (GA4) and Google Ads to understand how visitors use the site and to measure our advertising. You can opt out of these below.
• Spam protection — our forms use Google reCAPTCHA to prevent abuse, which collects limited device and usage signals subject to Google's privacy policy.

Your California Privacy Rights

If you are a California resident, you have the right to know what personal information we collect, to request its deletion or correction, and to opt out of the sale or sharing of your personal information. We honor the Global Privacy Control (GPC) browser signal automatically: if your browser sends a GPC signal, we treat it as an opt-out of analytics and advertising without any further action from you. We will not discriminate against you for exercising any of these rights.

Your Privacy Choices

Your Rights

You have the right to:

• Access the personal information we have about you
• Request corrections to your information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications at any time

Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us:

• Phone: (253) 553-4957
• Email: Through our contact form